Shipping Policy

🚚 Shipping Policy

(Applicable to HK XIANWEI E-BUSINESS LIMITED)

1. Introduction

This Shipping Policy explains how we handle the processing, shipping, and delivery of your orders placed through our website.
All orders are managed and fulfilled by HK XIANWEI E-BUSINESS LIMITED, registered in the Hong Kong Special Administrative Region (HKSAR).

By purchasing from our store, you agree to the terms outlined below.

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2. Order Processing Time

• Orders are typically processed within 1–3 business days after payment is confirmed.

• Orders placed on weekends or public holidays will be processed on the next business day.

• During high-demand seasons or promotional periods, processing times may take longer.

Once your order has been shipped, you will receive a shipping confirmation email with your tracking number.

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3. Shipping Methods & Estimated Delivery Time

We cooperate with reliable international logistics partners to ensure safe and timely delivery.

⏱️ Please note: Delivery times are estimates and may vary due to customs inspections, weather conditions, or carrier delays.

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4. Shipping Fees

• Standard shipping fees are calculated at checkout based on your destination and order weight.

• We occasionally offer Free Shipping promotions, which will be clearly indicated on the product or checkout page.

• Customs duties, taxes, or import fees (if applicable) are the responsibility of the buyer.

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5. Tracking Your Order

Once your package is shipped, you will receive an email with a tracking number and tracking link.
Tracking information may take up to 48 hours to update after shipment.

If you do not receive tracking details within 5 days of your purchase, please contact our support team at wayne@dramapapa.com.

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6. Lost, Delayed, or Damaged Shipments

• If your order is delayed or lost due to courier or customs issues, please contact us — we will assist you in resolving it with the carrier.

• If the item arrives damaged or defective, contact us within 3 days of receipt with photos or videos as proof.

• We will either reship the product or issue a refund according to our Return & Exchange Policy.

We are not responsible for delivery delays caused by incorrect shipping addresses or situations beyond our control (e.g., customs delays, natural disasters, pandemics).

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7. Wrong Address Disclaimer

Customers are responsible for providing an accurate shipping address during checkout.
If you entered an incorrect address and the package has already been shipped, we cannot guarantee retrieval or refund.
Please contact us immediately at wayne@dramapapa.com if you notice an address error.

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8. Customs & Import Duties

For international orders, customs duties or import taxes may apply depending on your country’s regulations.
These charges are the responsibility of the customer and are not included in the product or shipping cost.
We are not responsible for delays caused by customs procedures.

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9. Order Cancellations

Orders can be canceled before shipment only. Once the order has been processed or shipped, it cannot be canceled.
Please contact us as soon as possible if you wish to cancel your order.

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10. Legal Jurisdiction

This Shipping Policy is governed by the laws of the Hong Kong Special Administrative Region (HKSAR).
Any disputes related to shipping, delivery, or logistics shall fall under the exclusive jurisdiction of the Hong Kong courts.

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11. Contact Information

If you have questions regarding your shipment, please contact us:

Company Name: HK XIANWEI E-BUSINESS LIMITED
Address: Flat/Rm D07, 8/F, Kai Tak Factory Building, No. 99 King Fuk Street, San Po Kong, Kowloon, Hong Kong
Email: wayne@dramapapa.com
Director: Mr. Yihang Wang

Last Updated: November 2025