Contact Us
📞 Contact Us
1. We’re Here to Help
Thank you for visiting our store!
Your satisfaction is our top priority — whether you have a question about your order, a product inquiry, or need assistance with shipping or returns, our customer service team is ready to assist you.
We typically respond to all messages within 24–48 business hours.
2. Customer Support Information
📧 Email Support
Please contact us at wayne@dramapapa.com for any order or product related issues.
To help us assist you faster, please include:
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Your full name
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Order number
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Details or photos (if applicable)
3. Mailing & Registered Office Address
HK XIANWEI E-BUSINESS LIMITED
Flat/Rm D07, 8/F, Kai Tak Factory Building, No. 99 King Fuk Street,
San Po Kong, Kowloon, Hong Kong
🏢 Please note: This is a registered office address only. It is not a retail store or return warehouse. All return requests must first be approved via email before sending any items back.
4. Business Hours
Monday – Friday: 9:30 AM – 6:30 PM (HKT)
Saturday – Sunday & Public Holidays: Closed
All emails received outside of business hours will be replied to on the next working day.
5. Company Representative
Director: Mr. Yihang Wang
Company Name: HK XIANWEI E-BUSINESS LIMITED
6. Feedback & Cooperation
We welcome feedback from customers and business partners.
If you wish to discuss cooperation, bulk orders, or affiliate programs, please email us with the subject “Business Inquiry”.
7. Legal Notice
All communications with our support team are kept confidential and handled in accordance with our [Privacy Policy].
By contacting us, you consent to our processing of your personal information in line with Hong Kong privacy laws.
8. Thank You
Thank you for choosing our store!
We truly appreciate your trust and support, and we’ll continue to provide you with a pleasant shopping experience.
Last Updated: November 2025