Payment Policy

2025-04-08

💳 Payment Policy

1. Introduction

This Payment Policy explains the terms and methods of payment accepted on our website.
By completing a purchase, you agree to comply with this policy and all related terms of service governed by the laws of the Hong Kong Special Administrative Region.

2. Accepted Payment Methods

We currently accept the following forms of payment:

  • Credit / Debit Cards: Visa, MasterCard, American Express

  • Digital Wallets: PayPal, Apple Pay, Google Pay (where available)

  • Other Methods: Depending on your region, we may also support local payment gateways such as Stripe, Klarna, or Shop Pay.

All payments are processed securely through trusted third-party payment service providers.
We do not store or have access to your full credit card information at any time.

3. Payment Currency

All prices on our website are displayed in USD (United States Dollars) by default, unless otherwise specified.
If you are paying from another region, your bank or payment provider may apply a currency conversion fee based on their own exchange rate.

4. Order Confirmation

Once payment has been successfully processed, you will receive an order confirmation email containing your order details and receipt.
If you do not receive confirmation within 24 hours, please contact our support team at wayne@dramapapa.com.

5. Payment Security

To ensure your safety, all transactions are encrypted using SSL (Secure Socket Layer) technology.
We also comply with international PCI-DSS (Payment Card Industry Data Security Standards) to protect your financial information.

Our website and payment partners employ anti-fraud systems to detect and prevent unauthorized transactions.
Suspicious orders may be subject to additional verification before shipping.

6. Failed or Declined Payments

If your payment is declined:

  • Please check that your card information and billing address are entered correctly;

  • Contact your bank to confirm there are no restrictions;

  • You may also try using an alternative payment method or card.

We are not responsible for fees or charges applied by your bank or payment provider due to failed transactions or currency exchange.

7. Pre-Authorization & Refunds

In some cases, your card may show a temporary pre-authorization hold before final payment confirmation.
If your order is canceled or refunded, the funds will be automatically released within 7–10 business days, depending on your bank.

For details on returns or refunds, please refer to our Return & Exchange Policy and Refund Policy.

8. Fraud Prevention

We reserve the right to refuse or cancel orders suspected of fraudulent activity, unauthorized use of payment methods, or violation of our terms of service.
Such actions are taken in accordance with Hong Kong law to ensure a secure transaction environment.

9. Legal Jurisdiction

This Payment Policy is governed by the laws of the Hong Kong Special Administrative Region (HKSAR).
Any disputes arising from payment transactions will be subject to the exclusive jurisdiction of the courts of Hong Kong.

10. Contact Information

If you have any questions or concerns about your payment, please contact us:

Company Name: HK XIANWEI E-BUSINESS LIMITED
Address: Flat/Rm D07, 8/F, Kai Tak Factory Building, No. 99 King Fuk Street, San Po Kong, Kowloon, Hong Kong
Email: wayne@dramapapa.com
Director: Mr. Yihang Wang

Last Updated: November 2025

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