At BluePulse Tech Inc., we understand that timely and reliable shipping is crucial to your shopping experience. This Shipping Policy outlines the details of our shipping process, including delivery options, processing times, shipping costs, and more. Please read this policy carefully to ensure you have a clear understanding of how your orders will be shipped.
1. Shipping Destinations
We currently ship to addresses within Canada and the United States. We are working to expand our shipping destinations to other countries in the near future. If you are located outside of Canada or the United States and would like to purchase our products, please contact our customer service team to inquire about possible shipping arrangements.
2. Order Processing Time
Order processing time refers to the time it takes for us to prepare your order for shipment. This includes verifying your payment information, checking product availability, and packaging your items. Our standard order processing time is 1-3 business days. However, during peak periods such as holidays, sales events, or new product launches, processing time may be extended to 4-6 business days. We will notify you via email if there is a delay in processing your order.
Please note that order processing time is separate from shipping time. Shipping time refers to the time it takes for your package to be delivered to you after it has been shipped from our warehouse.
3. Shipping Methods and Times
We offer several shipping methods to meet your needs:
3.1 Standard Shipping
Delivery time is typically 15-20 business days from the date of shipment.
3.2 Expedited Shipping
Delivery time is typically 7-15 business days from the date of shipment.
Please note that these shipping times are estimates and are not guaranteed. Factors such as weather conditions, customs delays, and carrier issues can affect delivery times.
number within the expected processing time, please contact our customer service team for assistance.
5. Address Accuracy
It is your responsibility to provide a complete and accurate shipping address. We cannot be held responsible for packages that are delayed, lost, or delivered to the wrong address due to incorrect or incomplete address information.
If you realize that you have provided an incorrect address after placing your order, please contact our customer service team immediately. If your order has not yet been shipped, we may be able to update the address for you. However, if the order has already been shipped, we cannot change the address, and you will be responsible for any additional costs associated with redirecting or reshipping the package.
6. Undeliverable Packages
If a package is returned to us as undeliverable (e.g., due to an incorrect address, the recipient is unavailable to accept delivery, or the package is unclaimed), we will notify you via email. You will have the option to have the package reshipped to a corrected address, in which case you will be responsible for the additional shipping costs, or to receive a refund for the product(s) (excluding the original shipping cost).
If we do not receive a response from you within 30 days of notifying you of the undeliverable package, we will process a refund for the product(s) (excluding the original shipping cost).
7. Lost or Stolen Packages
We take every precaution to ensure that your packages are delivered safely. However, in the event that a package is marked as delivered by the carrier but you have not received it, please follow these steps:
- Check with other members of your household, neighbors, or your building’s management to see if someone else accepted the package.
- Check around your property for any possible delivery locations (e.g., porches, mailboxes, garages).
- Contact the carrier to inquire about the delivery details, including the delivery location and any proof of delivery (such as a signature).
If you are unable to locate your package after taking these steps, please contact our customer service team within 10 business days of the estimated delivery date. We will investigate the issue with the carrier. If the package is confirmed as lost or stolen, we will offer you a refund or a replacement, at our discretion.
Please note that we cannot be held responsible for packages that are lost or stolen after they have been delivered, as indicated by the carrier’s tracking information.
8. Changes to Shipping Policy
We reserve the right to modify this Shipping Policy at any time. Any changes will be posted on our website, and the “Last Updated” date will be revised. Your continued use of our website and services after the effective date of any changes constitutes your acceptance of the revised Shipping Policy.
If you have any questions or concerns about our Shipping Policy, please contact our customer service team.